Terms and Conditions

Terms and Conditions

1. These Terms
1.1 These are the terms and conditions on which we will supply our food and drink to you (our “Items”) and how you can use our website.
1.2 Please read these terms carefully before you use our website or submit an order to us.
1.3 We may revise these terms at any time by amending this page. Please check this page from time to time to take notice of any changes we make, as they are binding on you.

2. Information About Us
2.1 The website found at www.oleandsteen.co.uk (our “website”) is owned and operated by Danish Bake UK Limited of 17-18 Aylesbury Street, London, United Kingdom, EC1R 0DB trading as Ole & Steen (“us” or “we”). We sell our Items through our website and in Ole & Steen stores in the UK (our “Stores”).
2.2 For details on how to contact us please see section 13.

3. Our Contract with You
3.1 Our acceptance of your order will take place when we email you with your order number, at which point a contract will come into existence between you and us.
3.2 If you do not receive an email with your order number within 5 minutes of submitting an order it means we were unable to accept it. If this is the case we will not charge you for the Items. This might be because we are out of stock, have identified an error in the price or description of the Items or because we are unable to meet a delivery deadline you have specified.
3.3 Our website is solely for the promotion of our Items in the UK. Unfortunately, we do not deliver outside the catchment area detailed on our website.

4. Delivery or Collection of the Items
4.1 We will not charge you for delivery of your Items.
4.2 If you are in our catchment area (see 3) you will be able to choose a time for delivery in accordance with the options you are presented with. This will usually be a 30 minute slot at least one hour after your order is accepted.

4.3 If you are collecting the Items from a Store you can choose the time and date for pickup of the order. Your order will typically be available within 5 minutes of the chosen pick-up time. In cases where the order is not ready for pickup at the Store you have chosen, we will pack and ready the order as soon as we can after you arrive in the Store.
4.4 If you decide to register on our website you can track purchases you have made through it. Once logged in you will see a digital receipt of every purchase made by clicking “previous purchases”.

5. Price and Payment
5.1 The price of the Items will be the price indicated on the order pages when you placed your order.
5.2 It is always possible that, despite our best efforts, some of the Items we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the Item’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the Item’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
5.3 We accept payment with most regular payment cards, such as VISA, MasterCard, VISA electro or American Express. You must pay for the Items before we start making your order. We will not charge your credit or debit card until your Items have been dispatched.
5.4 Our payment partner Shopify Inc (“Shopify”) is responsible on our behalf for security in regards to the payment card information and data you provide to us.
5.5 We will not be in possession of your payment card information, Shopify alone will store and handle it. Shopify stores such information in a PCI compliant environment and your payment card information is stored only as long as it is necessary to complete your transaction. For further information visit shopify.com/legal/terms.

6. Cancelling Orders
6.1 Please make sure that you are happy with your order before you submit it. Due to the fact that we will be making your order fresh, and the Items are “perishable”, we are unable to offer refunds for orders cancelled on the day they are due for delivery or pick up. The only circumstances in which you can cancel an order is if you let us know by telephone (Find phone number to your local bakery here) by 8pm the day before we are due to deliver the Items or you are due to collect them from our Store.

7. Our Items
7.1 The images of the Items on our website are for illustrative purposes only. Although we have made every effort to display them accurately, as they are made fresh everyday, your Items may vary slightly from those images.

8. Our Liability to You
8.1 When using our website, or when ordering Items, we do not have any liability to you for any direct, indirect, special or consequential losses or damages arising in contract, tort (including negligence) or otherwise arising from use of our website or your purchase of Items.
8.2 In the event we are found to be liable to you for any reason our total aggregate liability is limited to the purchase price in your order. This does not include or limit in any way our liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation.

9. How We May Use your Personal Information
9.1 By ordering or registering on our website you grant us permission to process the data you provide us with for the purpose of processing your order and supplying the Items to you.
9.2 When ordering or registering we may collect the following information:
(a) your personal information and the total amount of Items you have ordered;
(b) payment card information; and
(c) your mobile phone number.
9.3 When a debit or credit card is used for purchases on our website we may collect and process the following information:
(a) the purchases made, including total amount of Items you have ordered;
(b) your ongoing use of our website; and
(c) your purchasing history.
9.4 This information is used in order for us to track your order and to make suggestions and recommendations to you about our Items or services that may interest you.

9.5 Additionally, we may use the information you provide us with for:
(a) collecting anonymized statistics to help us develop our Stores, Items, offers and other business operating initiatives; and
(b) sharing your anonymized information with business partners.
9.6 Data will be shared with our data processors, eg. Shopify as described in section 5. This is solely for the purpose described in this section 9. Our contracts with data processors ensure that personal data is handled in accordance with our instructions only and in compliance with data protection law.
9.7 You have the right to ask us not to process your personal data for the purposes of sending you marketing communications. You can at any time exercise your right to prevent such processing by emailing us with “UNSUBSCRIBE” in the subject line or by writing to us at the address above, giving us details of your email address, and requesting to be unsubscribed from our communications.
9.8 You can at any time request access to the information about you that we have in our possession by contacting us at the email address at section 13.

10. Our Website
10.1 We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
10.2 Where our website contains links to other sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them. We have no control over the contents of those sites or resources.
10.3 The content on our website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our website.
10.4 We do not guarantee that our website, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.

11. General
11.1 We reserve the right to “unregister” you if your account has been inactive for 12 consecutive months. “Inactive” means that you have not logged onto our website in that time.
11.2 Neither of us shall be responsible to the other for any delay or non-performance of our obligations under these terms arising from any cause beyond our control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion.
11.3 These terms contain the whole agreement between us and supersede all prior agreements, arrangements and understandings between us.
11.4 These terms and any matters arising out of them shall be governed by English law and the laws of England and Wales shall have exclusive jurisdiction in respect of any matter arising out of them.

12. Consumer Rights
12.1 None of these terms affects any of your statutory rights as a consumer.

13. Questions and Complaints
13.1 If you have any questions or complaints about these terms please email us at mail@oleandsteen.co.uk .
13.2 If there is any issue that you are not able to resolve with our team you may be eligible to lodge your complaint on the EU Online Dispute Resolution platform which is available at ec.europa.eu/consumers/odr.

Marketing Terms & Conditions

NHS Blue Light 50% discount
This discount is available for all NHS and bluelight staff who are able to provide identification. This offer is 50% off total transaction along with 1 hot drink, free of charge. This discount cannot be used in conjunction with any other offer. Offer not applicable on alcoholic drinks or service charges. This offer can only be used for takeaway items and is not available for Eat In transactions. Discount must be provided at the time of purchase, we are unable to provide a discount or refund after purchase has taken place. It is the responsibility of the customer to provide their ID card or Bluelight card to the cashier. Cashiers do not hold the responsibility to ask if a customer is eligible for the discount. Subject to availability. No cash value. This offer is non-transferable. Delivery not included. Valid across all open sites. There is no minimum or maximum spend. There is no minimum or maximum party size. This offer is at the manager’s discretion and may be withdrawn at any time.

In-store giftcards
T&C’s
This giftcard can be used as payment at any Ole & Steen store in the UK. Not valid in any stores outside of the UK. Giftcards can be loaded with any amount. Any value will expire 12 months after purchase and any remaining balance will be permanently removed. Giftcards cannot be exchanged for cash. Remaining balance on a Ole & Steen giftcard may be used for future purchases and in part-payment, if required. Treat your giftcard as cash – keep it safe as we cannot return the balance if the card is lost or stolen. The giftcard is not a credit or debit card. Ole & Steen reserve the right to update and amend these T&Cs at any time or to withdraw the giftcard with reasonable notice. Your statutory rights are not affected.

£5 voucher for consumer survey feedback
We are offering a £5 e-voucher for a maximum of 1,000 customers who complete a survey. The survey is powered by Survey Monkey. The e-voucher is powered by Toggle. Recipients have been chosen at random from a list in our email database.

The voucher is for the retail value of £5 and has an expiration date of 31.12.20. The voucher can be used across all open sites. Subject to availability. No substitutions or swaps are available. The voucher is subject to the managers discretion, has no cash value and is not valid via delivery or the Ole & Steen app. Takeaway and Eat In, only. Not valid on Deliveroo, Karma or City Pantry. The voucher cannot be used as part-payment so you’ll need the full cash amount for the product you choose. For example, if you have £1 remaining on your card, you will only be able to use this against an item of a £1 or less value. Please note that the card cannot be topped up.

This offer cannot be forwarded to any other party, only original vouchers will be accepted. Not valid in conjunction with any other offer.

Notting Hill free coffee card terms & conditions
To redeem your Free Coffee, you must present your offer card at the till. The offer entitles the holder to one hot drink. The card will be exchanged for a hot drink and kept by the team member at the till. All other menu items will be full price. You must show your card to your server at the till point. Subject to availability. No cash value. This offer is non-transferable. Delivery not included. Takeaway or Eat In both included. This offer is at the manager’s discretion and may be withdrawn at any time. This cannot be used in conjunction with any other offer. Offer valid any time, until 31st March 2021. Only available at our new Notting Hill Gate store.

Notting Hill free social with next purchase terms & conditions
To redeem your Free Slice of Cinnamon Social with any purchase offer, you must present your offer card at the till. The offer entitles you to one individual slice of Cinnamon Social with any purchase made. All other menu items will be full price. You must show your card to your server at the till point. Subject to availability. No cash value. This offer is non-transferable. Delivery not included. Takeaway or Eat In both included. This offer is at the manager’s discretion and may be withdrawn at any time. This cannot be used in conjunction with any other offer. Offer valid any time, until 31st March 2021. Only available at our new Notting Hill Gate store.

Free Cinnamon Social Slice terms & conditions
We are offering a free Cinnamon Social slice (single portion) for new app user sign ups to celebrate our Notting Hill store opening. This is valid for customers who download the Ole & Steen app and show the host or cashier the news section featuring a 'Hej Notting Hill' news section. The offer is valid for anyone signing up to the app between Tuesday 1st December and Thursday 3rd December. The user has until the close of business on Thursday 3rd December to redeem their offer. This offer is valid only in our new Notting Hill store to any customer who has the voucher available on their Ole & Steen App. These are offered on a first come first serve basis subject to availability. We have 500 slices to give away, in total. This offer is available on Cinnamon Social and Christmas Social slices only- no substitutions or swaps are available. This offer is at the managers discretions, has no cash value and is not valid via delivery or the Ole & Steen app. Takeaway and Eat In, only. The offer is valid for one Social slice for each valid voucher. Once the voucher is used it cannot be used again. This offer cannot be forwarded to any other party, only original vouchers will be accepted. Not valid in conjunction with any other offer.

Ole & Steen is a fresh bakery and therefore, the offer is only available whilst stocks last.

Social for every 25th customer terms & conditions
We will surprise and delight every 25th customer to the store with a free Cinnamon or Christmas Social to takeaway. This offer is at the managers discretions, has no cash value. Takeaway and Eat In, only. Once the voucher is used it cannot be used again. Not valid in conjunction with any other offer. Offer valid on: Thursday 3rd - Sunday 6th December only. Only available at our new Notting Hill Gate store.

Notting Hill Gate 10% local neighbourhood discount terms & conditions
This discount is available at the managers discretion, offering a 10% local discount for businesses selected by the store manager. This discount cannot be used in conjunction with any other offer. Offer not applicable on alcoholic drinks or service charges. Available on eat in and takeaway transaction only. Discount must be provided at the time of purchase; we are unable to provide a discount or refund after purchase has taken place. It is the responsibility of the customer to provide their discount flyer to the cashier. Cashiers do not hold the responsibility to ask if a customer is eligible for the discount. Subject to availability. No cash value. This offer is non-transferable. Delivery not included.. There is no minimum or maximum spend. There is no minimum or maximum party size. This offer is at the manager’s discretion and may be withdrawn at any time. Only available at our new Notting Hill Gate store.

Notting Hill Gate Free loaf neighbourhood discount terms & conditions
This discount is available at the managers discretion, offering one free loaf of any of our whole loaves of bread. The bearer must present a Neighbour postcard in return for a loaf of bread and a Ole & Steen promotional tote bag. This discount cannot be used in conjunction with any other offer. Available on takeaway transaction only. Not via the app or Deliveroo. Discount must be provided at the time of purchase; we are unable to provide a discount or refund after purchase has taken place. It is the responsibility of the customer to provide their free loaf flyer to the cashier. Cashiers do not hold the responsibility to ask if a customer is eligible for the discount. Subject to availability. No cash value. This offer is non-transferable. This offer is at the manager’s discretion and may be withdrawn at any time Offer valid any time, until 31st March 2021. Only available at our new Notting Hill Gate store.

Hampstead opening - Ole & Steen Free Coffee Card terms & conditions
Offer valid on: any time. See back of card for expiration date.
Participating store: Hampstead excludes all other Ole & Steen stores

To redeem your Free Coffee, you must present your offer card at the till. The offer entitles the holder to one hot drink. The card will be exchanged for a hot drink and kept by the team member at the till. All other menu items will be full price. You must show your card to your server at the till point. Subject to availability. No cash value. This offer is non-transferable. Delivery not included. Takeaway or Eat In both included. This offer is at the manager’s discretion and may be withdrawn at any time. This cannot be used in conjunction with any other offer.

Ole & Steen Free Cinnamon Social with your next purchase terms & conditions
Offer valid on: any time. See back of card for expiration date.
Participating store: All Ole & Steen UK stores.

Terms and Conditions: To redeem your Free Slice of Cinnamon Social with any purchase offer, you must present your offer card at the till. The offer entitles you to one individual slice of Cinnamon Social with any purchase made. All other menu items will be full price. You must show your card to your server at the till point. Subject to availability. No cash value. This offer is non-transferable. Delivery not included. Takeaway or Eat In both included. This offer is at the manager’s discretion and may be withdrawn at any time. This cannot be used in conjunction with any other offer.

Ole & Steen Hide & Cheep Easter 2021
Must take 3 selfies of you and a chicken sign with the Ole & Steen Hide & Cheep hashtag on Friday 2nd, Saturday 3rd, Sunday 4th or Monday 5th April. Bring this into any participating Ole & Steen store to claim your free Chicken Little Whip.

No swaps or substitutions. All other menu items will be full price. No cash value. Opening and closing times vary between our stores. This offer is non-transferable. Delivery, Karma and Click & Collect not included. This cannot be used in conjunction with any other offer. Offer valid until Monday 15th April, end of day.

Offer at manager’s discretion and may be withdrawn at any time

We are a fresh bakery, so stock is subject to availability.

£5 voucher for consumer survey feedback
We are offering a £5 e-voucher for a maximum of 250 customers who complete a survey. The survey is powered by Survey Monkey. The e-voucher is powered by Toggle. Recipients have been chosen at random from a list in our email database.

The voucher is for the retail value of £5 and has an expiration date of 31.12.21. The voucher can be used across all open sites. Subject to availability. No substitutions or swaps are available. The voucher is subject to the manager's discretion, has no cash value and is not valid via delivery or the Ole & Steen app. Takeaway and Eat In, only. Not valid on Deliveroo, Karma or City Pantry. The voucher cannot be used as part-payment so you’ll need the full cash amount for the product you choose. For example, if you have £1 remaining on your card, you will only be able to use this against an item of a £1 or less value. Please note that the card cannot be topped up.

This offer cannot be forwarded to any other party, only original vouchers will be accepted. Not valid in conjunction with any other offer.