Keep safe 21

Keep safe

From 19th July, the UK government have lifted Covid-19 restrictions. As we enter this new phase of the pandemic, the safety and well being of both our teams and our customers is of paramount importance to us.

We will therefore continue to have - on top of our usual strict hygiene procedures a significant number of measures to ensure we keep everyone as safe as possible. These procedures are constantly updated by our safety experts to ensure we do the right thing by teams and customers.

We continue to operate a café, pay-at-counter service and thereby ask customers to order at the till point, where a member of the team will greet you and help you place your order.

Rest assured that all tables and chairs are thoroughly sanitised between customer use. Whilst social distancing measures have been relaxed by the government, we ask that customers are respectful of both team and customer personal space.

Whilst customers will not be required to wear masks when visiting our bakeries, our teams have been given the choice to continue to wear masks if that makes them feel comfortable. This choice is at the team member’s discretion. We continue to have plexi screens at all our till points in order to keep both our customers and team members safe.

We will continue to offer hand sanisiter in all of our stores for customer use. Alongside this – whilst it is no longer a mandatory requirement to capture Track & Trace data for the NHS – we will continue to display NHS QR code signage for customers who wish to check in whilst eating in with us.

Lastly, please note that our outdoor seating areas are non-smoking. We look forward to greeting you at your next visit to Ole & Steen.

If you have any questions or feedback on our safety standards, please contact us at