Keep safe April 2021

From 12th April 2021, selected stores will now be available for outdoor dining. We continue to have, on top of our usual strict hygiene procedures, a significant number of measures to ensure we keep our customers and our teams as safe as possible. We are constantly reviewing these procedures as the government continue to release more guidance to the hospitality industry.

With outdoor dining being brought in, we ask our customers to respect government and store guidelines. The selected stores won't do table service, we thereby ask customers to go the till point, where a member of the team will take your order and allocate you your seat, this way we can ensure that table and chairs have been sanitised before use. We ask all members of your party to please scan the NHS QR code, which will be showcased at till points as well as the front door. Lastly, please note that our outdoor seating areas are non-smoking.

We look forward to greeting you at your next visit to Ole & Steen.

If you have any questions or feedback on our safety standards, please contact us at mail@oleandsteen.co.uk

On Monday 12th April 2021, we are reopening our outdoor seating areas in the UK, in compliance with UK government guidelines. Below are some frequently asked questions you may have before visting our stores.

HOW MANY OF YOUR STORES HAVE OUTDOOR SEATING AREAS?
6 of our store 14 stores will have outdoor seating area ready for Monday 12th April respectively, Victoria Nova, Eccleston Pl, Notting Hill Gate, Canary Wharf, St James and Wigmore. Further 3 stores, Hampstead, Tottenham Court Road and Oxford Circus, will open for outdoor seating as soon as they have received the necessary furniture.

DO CUSTOMERS HAVE TO COMPLETE TRACK & TRACE?
If a customer is dining with us in an outdoor area, they have comply with government Track & Trade guidelines.

DOES THIS APPLY TO TAKEAWAY CUSTOMERS?
No – this is for eat in customers only.

HOW DOES A CUSTOMER DO TRACK & TRACE?
A customer dining in our outdoor areas must scan the NHS QR code which is a poster on our front doors and at our till points. This is scanned using the NHS T&T app and not a camera.

WHAT IF I DON’T HAVE A SMARTPHONE / THE NHS APP?
A customer who wishes to dine with us will then have to speak with the team member to write down their full name, phone number, time in and party size.

DOES ONLY ONE PERSON IN MY GROUP HAVE TO DO THIS?
No – this is different from previous government guidelines and now all members of the party (over the age of 16) have to fill out their details.

WHY DO YOU NEED MY DETAILS?
This is in compliance with the UK Government’s contact tracking guidelines. Customers who wish to eat in our outdoor café areas at an Ole & Steen must provide us with this information.

WHAT ARE YOU DOING WITH MY DETAILS?
The Government has asked for assistance from businesses with open seating areas to employ contact tracing of infected individuals. UK businesses like Ole & Steen are responsible for the additional collection and potential sharing of customers’ personal data, should it transpire that the individual is infected. The Government are asking businesses to keep these details for 21 days.

IS THIS IN COMPLIANCE WITH GDPR?
Yes. These details are stored in our safe, not used for any marketing purposes and are destroyed after 21 days.

WHAT IF I DON’T WANT TO GIVE YOU MY DETAILS?
As we need to take these details in compliance with the governmental guidelines, customers’ who are not willing to share their details will not be able to dine in our outdoor areas and will be asked to leave by a team member. Businesses like ours are fined per customer if these procedures are not adhered to.

DO I HAVE TO ORDER AT THE COUNTER?
Once you have shared your details, you will order at the till which has a plexi screen, in compliance with social distancing measures.

ARE YOU OBSERVING SOCIAL DISTANCING IN YOUR STORES?
Yes. We are endeavouring to allow for 1 metre social distancing where possible in our stores.

DO YOU TEAMS WEAR PPE?
Our teams are following increased health & safety measures including increased handwashing and sanitising. Disposable aprons, gloves and facemasks are available for our teams but are not mandatory when they are on the shop floor. This is the same for many big businesses.

HOW MANY CUSTOMERS ARE ALLOWED IN YOUR STORE AT ANY ONE TIME?
Our store sizes differ, and the number of customers allowed in to our stores is dependant on how much space we can allow between customers.

YOU’RE SERVING FOOD ON PLATES – WHY CAN’T I HAVE A CUP AND SAUCER OR A FORK?
We have taken the decision to serve any food or drink serveware that is high contact (e.g. a customer puts this near their mouth such as a coffee cup or a fork) will be served in disposable packaging for now.

You can find out more about how we are keeping our teams safe here