FAQ

FAQ



1. DO YOU DO NATIONWIDE DELIVERIES?

I am afraid not – but we are working on it! As our products are made fresh every single day by hand, they can be fragile. These delicate products do not always travel well and most need refrigeration. At present, we are not partnered with a courier service to deliver nationally however, in London we work with Deliveroo to deliver to a large portion of London with new postcodes added regularly. If you are outside of their delivery zones, unfortunately, we are unable to arrange a delivery.


2. DO YOU DELIVER IN LONDON?

Yes, we do! Our partners at Deliveroo help us to safely deliver our freshly made items to our London customers. This means if your post code is within the delivery zones, we will be ready and more than happy to process your order!

To find out more about our delivery service click here.


3. DO YOU FRANCHISE?

All our stores globally – and in the UK - are company owned and operated. At present, we do not offer any franchise opportunities.


4. DO YOU HAVE OPTIONS SUITABLE FOR VEGANS / VEGETARIANS?

We sure do! We strive to accommodate dietary requirements to ensure we can offer something for everyone.

All our breads, pastries and most of our cakes are vegetarian.

To our vegan customers we are proud to announce that London’s ‘first ever’ vegan cream cake, the Passionfruit slice, is back on our menu, as well as our new vegan toastie, the Smoked ‘gouda’ and ‘No-Duja toastie. Also don’t forget all O&S branches offers plant-based milk alternatives, Oat, Almond and Soya, for your coffee of choice - free of charge.

To give you an overview of all our products, please check out our allergen guide.

For any further questions, please seek advice from our friendly staff members or get in contact at mail@oleandsteen.co.uk


5. WHERE CAN I FIND ALLERGEN INFORMATION?

We take allergies and special dietary requirements very seriously. All our food is made fresh every day, by hand, in our kitchens. We work closely with our suppliers and our food safety partners to ensure that our information is correct and customers with allergies feel reassured that we will look after their needs properly. We therefore ask that you inform us before ordering of any special dietary requirements that you may have. Our recipe information is frequently updated so please check each time you visit to ensure that you have the most up to date allergen information. Whilst every care is taken by our teams, we cannot guarantee a 100% allergen free environment, nor can we guarantee against the processes used by our Suppliers or products which may be produced in an environment with other allergens. Where an ingredient is included as part of the recipe, this will be specified, however it is possible that dishes may contain traces of other allergens. Please ask to speak with a Manager for more information.

To find our allergen guide of all our products click here.


6. ARE YOUR STORES OPEN DURING LOCKDOWN?

Yes, we are still kneading, baking, icing and slicing! All our London stores remain open for take-away, delivery and Click & Collect during this lockdown. As this might be subject to change, we advise you look out for any updates on our website www.oleandsteen.co.uk.

For find out your closest store’s opening hours, click here.


7. ARE YOUR JUICE COLD PRESSED?

They sure are! Our cold pressed juices are made by our supplier, The Juice Executive, a family-owned business from the countryside in Kent. By using the cold pressed method, it means our juices aren’t pasteurised (heat or pressure treated), we thereby retain more nutrients, and it makes for a much better tasting juice. Nothing is added, the produce is simply washed, pressed and bottled.

We always aim to source the most sustainable option possible, whether that's getting our apples from Kent, or choosing a European partner for things that can't be grown in the UK e.g., citrus fruits.


8. CAN I APPLY FOR A JOB?

Of course, you can! Our commitment to our core principles, “love, karma, and the right to learn”, fosters a sense of community and engagement. Each team member takes the extra step to create exceptional guest experiences and products of the highest quality. Explore available opportunities and join the hygge.

To check out any currently available positions, please click here.


9. DO YOU SELL GIFTCARDS?

Yes, we do! All giftcards can be purchased in person at one of our stores. You can add any amount you would like to a giftcard. Our giftcards can only be used as payment at any O&S store in the UK.

For more information, please have a look through our Terms & Conditions.


10. DO YOU ACCEPT CASH?

We do not currently accept cash. All our stores are temporarily operating cashless to keep our teams safe and prevent any spread of Covid-19.


11. WHAT IS YOUR COVID-19 SAFETY POLICY?

The safety, of our customers, contractors and team members, is of the upmost importance! Therefore, we have stringent policies in place to ensure this is being adhered to at all times.

Our guidelines are as follows:
• All team members complete health questionnaires and checks prior to beginning work.
• Team members work in ‘family’ units or practice distancing and follow strict self-isolation guidelines, if required.
• Contactless pick up and deliveries are in operation following all physical distancing guidelines.
• All of our team follow our strict travel and working guidelines.
• Where food is being delivered it is sealed and boxed by the kitchen team.
• All key work areas are disinfected every 20 minutes.
• All team members complete additional hand washing every 20 minutes.
• Kitchens are deep cleaned after every service prior to re-opening.


12. DO YOU PROVIDE WIFI IN YOUR STORES?

We sure do – and it’s free! Our stores are also equipped with sockets for you to plug in your laptop, phone or tablet, so both you and your electronics can recharge, while sitting comfortably in our stores.


13. DO YOU HAVE AN APP?

Yes, we do! With our app you will be able to beat the queues with our Click & Collect system and benefit from our loyalty scheme, which lets you track all your purchases while points are being added. Save up points and redeem your prize!

For more information about our app and how to download it, click here.


14. WHAT DOES OLE & STEEN MEAN?

Great question! Ole & Steen are the names of the founders. Ole & Steen was founded in 1991 by bakers Ole Kristoffersen and Steen Skallebaek and originally called Lagkagehuset or "layer cake house," Ole & Steen is a pioneer in the resurgence of artisanal and handcrafted baking practices in Denmark.

To find out more about Ole & Steen, click here.


15. DO YOU OFFER NHS DISCOUNT?

Yes, we do! As a thank you for the incredible work you do, we would like to honour a discount for all NHS and bluelight staff who are able to provide identification. We offer 10% off total transaction along with 1 hot drink per transaction, free of charge. This offer will be available for take-away and Eat In and is not applicable on alcoholic drinks or service charge.

For more information about our NHS discount, please check out our Terms & Conditions.


16. DO YOU HAVE NUTRITIONAL INFORMATION FOR YOUR PRODUCTS?

Not yet unfortunately. We do not currently have the nutritional information for our non-packaged products. This is one of our 2021 projects once we have this, it will of course be made public. We thank you for your patience.


17. DO YOU ALLOW DOGS IN YOUR STORES?

Dogs are allowed - woof! Please do invite your four-legged friends in to one of our stores, we are sure they would enjoy our rye breads just as much as the owners. At entry, please do ask a member of the staff for advice on dog-guidelines as each of our stores have different dog-rules.


18. WHAT ARE YOU COMPANY DETAILS?

Danish Bake UK Limited
27 Greville Street
London
EC1N 8TN

Company no: 09 58 78 81
VAT no: 223711637