FAQ

FAQ



1. DO YOU DO NATIONWIDE DELIVERIES?

I am afraid not. As our products are made fresh every single day by hand, they can be fragile. These delicate products do not always travel well and most need refrigeration. At present, we are not partnered with a courier service to deliver nationally however, in London and the other areas in which we operate, we work with Deliveroo to deliver. If you are outside of their delivery zones, unfortunately, we are unable to arrange a delivery.


2. DO YOU DELIVER IN LONDON?

Yes, we do! Our partners at Deliveroo help us to safely deliver our freshly made items to our London customers. This means if your post code is within the delivery zones, we will be ready and more than happy to process your order!

To find out more about our delivery service click here.


3. DO YOU FRANCHISE?

All our stores globally – and in the UK - are company owned and operated. At present, we do not offer any franchise opportunities.


4. DO YOU HAVE OPTIONS SUITABLE FOR VEGANS / VEGETARIANS?

We sure do! We strive to accommodate dietary requirements to ensure we can offer something for everyone.

All our breads, pastries and most of our cakes are vegetarian. We also offer a selection of Vegan products too.

To give you an overview of all our products, please check out our allergen and calorie guide.

For any further questions, please seek advice from our friendly staff members or get in contact at mail@oleandsteen.co.uk


5. WHERE CAN I FIND ALLERGEN INFORMATION?

We take allergies and special dietary requirements very seriously. All our food is made fresh every day, by hand, in our kitchens. We work closely with our suppliers and our food safety partners to ensure that our information is correct and customers with allergies feel reassured that we will look after their needs properly. We therefore ask that you inform us before ordering of any special dietary requirements that you may have. Our recipe information is frequently updated so please check each time you visit to ensure that you have the most up to date allergen information. Whilst every care is taken by our teams, we cannot guarantee a 100% allergen free environment, nor can we guarantee against the processes used by our Suppliers or products which may be produced in an environment with other allergens. Where an ingredient is included as part of the recipe, this will be specified, however it is possible that dishes may contain traces of other allergens. Please ask to speak with a Manager for more information.

To find our allergen guide of all our products click here.

6. ARE YOUR JUICE COLD PRESSED?

They sure are! Our cold pressed juices are made by our supplier, The Juice Executive, a family-owned business from the countryside in Kent. By using the cold pressed method, it means our juices aren’t pasteurised (heat or pressure treated), we thereby retain more nutrients, and it makes for a much better tasting juice. Nothing is added, the produce is simply washed, pressed and bottled.

We always aim to source the most sustainable option possible, whether that's getting our apples from Kent, or choosing a European partner for things that can't be grown in the UK e.g., citrus fruits.


7. CAN I APPLY FOR A JOB?

Of course, you can! Our commitment to our core principles, “love, karma, and the right to learn”, fosters a sense of community and engagement. Each team member takes the extra step to create exceptional guest experiences and products of the highest quality. Explore available opportunities and join the hygge.

To check out any currently available positions, please click here.


8. DO YOU SELL GIFTCARDS?

Yes, we do! We have physical giftcards which can be purchased in person at one of our stores and you can add any amount you would like to a giftcard. We also have e-gift cards which can be purchased through our loyalty app. Our giftcards can only be used as payment at any O&S store in the UK.

For more information, please have a look through our Terms & Conditions.


9. DO YOU ACCEPT CASH?

All our stores are now operating cashless.



10. DO YOU PROVIDE WIFI IN YOUR STORES?

We sure do – and it’s free! Our stores are also equipped with sockets for you to plug in your laptop, phone or tablet, so both you and your electronics can recharge, while sitting comfortably in our stores.


11. DO YOU HAVE AN APP?

Yes, we do! With our app you will be able to beat the queues with our Click & Collect system and benefit from our loyalty scheme, which lets you track all your purchases while points are being added. Save up points and redeem your prize!

For more information about our app and how to download it, click here.


12. WHAT DOES OLE & STEEN MEAN?

Great question! Ole & Steen are the names of the founders. Ole & Steen was founded in 1991 by bakers Ole Kristoffersen and Steen Skallebaek and originally called Lagkagehuset or "layer cake house," Ole & Steen is a pioneer in the resurgence of artisanal and handcrafted baking practices in Denmark.

To find out more about Ole & Steen, click here.


13. DO YOU OFFER NHS DISCOUNT?

Yes, we do! As a thank you for the incredible work you do, we would like to honour a discount for all NHS and bluelight staff who are able to provide identification. We offer 10% off total transaction along with 1 regular hot drink or iced coffee per transaction, free of charge. This offer will be available for take-away and Eat In.

For more information about our NHS discount, please check out our Terms & Conditions.


14. DO YOU HAVE NUTRITIONAL INFORMATION FOR YOUR PRODUCTS?

We now offer calorie information for each of our products, which is available to view in our allergen and calorie guide. If you're looking for further nutritional information on a specific product, drop us an email about the prouct your interested in and we'll share this with you. Email us here mail@oleandsteen.co.uk



15. DO YOU ALLOW DOGS IN YOUR STORES?

Dogs are allowed - woof! Please do invite your four-legged friends in to one of our stores, we are sure they would enjoy our rye breads just as much as the owners. At entry, please do ask a member of the staff for advice on dog-guidelines as each of our stores have different dog-rules.


16. WHAT ARE YOU COMPANY DETAILS?

Danish Bake UK Limited
27 Greville Street
London
EC1N 8SU

Company no: 09 58 78 81
VAT no: 223711637